Turizm perezhivayet glubokuyu transformatsiyu: lyudi vse bol'she investiruyut v vospominaniya i vpechatleniya, chto vedet rynok k strukturnomu rostu, otkryvayushchemu ogromnyye vozmozhnosti dlya oteley, aviakompaniy i mestnykh operatorov. Soglasno prognozam, k 2040 godu ob"yem rynka turisticheskikh poyezdok sostavit 15 trillionov dollarov, chemu budet sposobstvovat' spros so storony molodezhi, tsifrovykh tekhnologiy i globalizatsii.
Turizm ne tol'ko rastet v tsene, no i evolyutsioniruyet s tochki zreniya sochetaniya motivatsiy i raskhodov. Analiz pokazyvayet ustoychivyy rost chisla nochevok v pervoy polovine desyatiletiya, pri etom tempy rosta normalizuyutsya, no ostayutsya stabil'nymi do 2040 goda. V to zhe vremya raskhody na turisticheskiye poyezdki rastut bystreye, chem ikh ob"yem, chto svidetel'stvuyet o gotovnosti pokupat' boleye kachestvennyye uslugi (ozdorovitel'nyye, kul'turnyye, razvlekatel'nyye).
Sleduyushchaya volna puteshestvennikov prikhodit iz razvivayushchikhsya rynkov, gde rastet sredniy klass i puteshestviya stanovyatsya chast'yu obraza zhizni. Kitay, Indiya, Saudovskaya Araviya, Bangladesh, Bolgariya, Yegipet, Marokko, V'yetnam, Boliviya, Malayziya i Turtsiya lidiruyut v etom napravlenii, prichem na rannikh etapakh preobladayut vnutrenniye i regional'nyye poyezdki. V to zhe vremya millenialy i pokoleniye Z yavlyayutsya naiboleye vliyatel'nymi puteshestvennikami v mire, a v nekotorykh aziatskikh stranakh pokoleniye X takzhe prodolzhayet igrat' znachitel'nuyu rol'.
Chtoby razrabotat' deystvitel'no effektivnyye predlozheniya, polezno proanalizirovat' rynok cherez arkhetipy puteshestvennikov:
Eti klastery sosushchestvuyut s perekrestnymi tendentsiyami: puteshestviya neskol'kikh pokoleniy, gibkiye gruppy i — naoborot — puteshestviya v odinochku, kotoryye seychas yavlyayutsya meynstrimom (ot 18% do 39% govoryat, chto puteshestvuyut v odinochku, otdavaya predpochteniye gorodam i meropriyatiyam). Krome togo, rabota i udovol'stviye slivayutsya voyedino v bleisure: boleye 70% puteshestvennikov v Kitaye, Indii, Nigerii i Saudovskoy Aravii planiruyut sovmeshchat' biznes i otdykh, po sravneniyu s 15–30% na zrelykh rynkakh, takikh kak SSHA, Velikobritaniya i Germaniya.
Razgovornyye poiski s pomoshch'yu agentov na osnove LLM (naprimer, ChatGPT, Gemini) udlinyayut i obogashchayut fazu vdokhnoveniya, v to vremya kak sotsial'naya kommertsiya predvoskhishchayet bronirovaniye «v prilozhenii». Oteli, kotoryye prevrashchayut navigatsiyu v giperpersonalizirovannyye puti (mobile-first, dinamicheskiye predlozheniya, kontent sozdateley), luchshe ulavlivayut spros. Interesno, chto tam, gde tsenyat II, tsennost' chelovecheskogo vzaimodeystviya takzhe rastet — eto priznak togo, chto uspeshnoye gostepriimstvo po-prezhnemu ostayetsya balansom mezhdu vysokimi tekhnologiyami i vysokim urovnem vzaimodeystviya.